At IPTV Germany, customer satisfaction is important to us. Please read our refund policy carefully before purchasing.
Digital Service Notice
IPTV subscriptions are digital services delivered instantly after activation. For this reason, refunds are limited.
Refund Eligibility
Refunds may be considered only if:
The service was not activated
There is a confirmed technical issue on our side
The issue cannot be resolved by our support team
Non-Refundable Cases
Refunds will not be issued for:
Incompatible devices
Internet connection issues
User configuration errors
Change of mind after activation
Refund Requests
To request a refund, contact our support team with:
Your order details
A clear description of the issue
Each request is reviewed individually.